It is Seller’s responsibility to ensure that their proposed
item complies with all laws and is allowed to be listed for sale in accordance
with Brandlux’ terms and policies before listing the item on the selling
platform. For the Sellers’ convenience, Brandlux has provided below a
non-exhaustive guideline on prohibited and restricted items that are not
allowed for sale on Brandlux. Brandlux will update this guideline from time to
time where necessary. Please visit this page regularly for updates.
1. VIOLATION OF OUR TERMS OF SERVICE
Violations of this Prohibited and Restricted Items Policy
may subject the Seller to a range of adverse actions, including but not limited
to any or all of the following:
– Listing deletion
– Limits placed on Account privileges
– Account suspension and termination
– Legal actions
2. LIST OF PROHIBITED AND RESTRICTED ITEMS
(i) Animal and wildlife products (including, without
limitation, wild animals);
(ii) Artifacts and antiquities;
(iii) Used cosmetics;
(iv) Counterfeit currency and stamps;
(v) Credit and debit cards;
(vi) Currency or credits including, without limitation,
digital currency or credits, and stored value cards;
(vii) Drugs, prescription-only medicines, pharmacy-only
medicines, drug-like substances and associated paraphernalia. For more
information, please click https://www.pharmacy.gov.my/v2/en/apps/iklan
(viii) Telecommunication equipment that has not been
registered with the Malaysian Communications and Multimedia Commission (MCMC),
and electronic surveillance equipment and other similar electronic equipment
such as cable TV, de-scramblers, radar scanners, traffic signal control
devices, wiretapping devices and telephone bugging devices;
(ix) Embargoed goods;
(x) Firearms, weapons such as pepper spray, replicas, and
stun guns, etc.;
(xi) Alcohol (a valid license must be submitted to, and
approved by, Brandlux);
(xii) Prohibited Food: For the safety of our Users, Sellers
may not list the following food and food-related items on our Site:
a. Listings containing medicinal claims – that is, a claim
that the item is intended for use in the diagnosis, cure, mitigation,
treatment, or prevention of disease in humans and/or animals, contraception,
inducing anaesthesia or otherwise preventing or interfering with the normal
operation of a physiological function, whether permanently or temporarily, and
whether by way of terminating, reducing or postponing, or increasing or
accelerating, the operation of that function or in any other way (for example,
pharmaceutical drugs, contact lenses, misbranded dietary supplements);
b. Noxious food items – Food which contains any prohibited
substances or substances in excess of permitted proportions, adulterated food
without fully informing Buyer at the time of sale of the nature of the
transaction;
c. Non-pasteurised dairy products;
d. Wild mushrooms; and
e. Any other food items hazardous to human health.
(xi) Food not falling into the Prohibited Food category
above must adhere to these minimum standards and guidelines:
a. Expiration dates – all food items must be clearly and
properly labelled with an expiration or “use by” date. Expired food items must
not be listed.
b. Sealed containers – all food and related products sold on
the Site should be packaged or sealed to ensure that Buyer can identify
evidence of tampering or defect; and
c. Perishable food items – Sellers who list perishable items
should clearly identify in the item description the steps that they will take
to ensure that the goods are properly packaged.
(xiii) Government or Police related items such as badges,
insignia or uniforms
(xiv) Human parts or remains
(xv) Lock-picking devices
(xvi) Lottery tickets
(xvii) Pesticides
(xviii) Potentially infringing items: Items including but
not limited to replicas, counterfeit items, and unauthorized copies of a
product or item which may be in violation of certain copyrights, trademarks, or
other intellectual property rights of third parties.
(xix) Services: Unless expressly allowed by Brandlux, the
provision of services, including but not limited to services that are sexual,
illegal in nature or in violation of the Terms of Service, are prohibited on
Brandlux’s platform.
(xx) Slot machines
(xxi) Recalled items
(xxii) Shares, stock, other securities and stamps
(xxiii) Tobacco or tobacco-related products, including
without limitation electric cigarettes/e-juices that contain nicotine;
(xxiv) Obscene, seditious or treasonous materials
(xxv) Products that (a) relate to campaigns, elections,
political issues, or issues of public debate, (b) advocate for or against, or
attack a politician or political party, or (c) promote or encourage any form of
hate, crime, prejudice, rebellion or violence;
(xxvi) Publications, books, films, videos and/or video games
that do not comply with applicable laws in the country of sale and/or delivery
(xxvii) Stolen goods
(xxviii) Mislabelled goods
(xxix) Any other items that are, or that contain components
that are (i) illegal or restricted in the jurisdiction of the Buyer and/or the
Seller or which otherwise encourage illegal or restricted activities, or (ii)
determined by any governmental or regulatory authority to pose a potential
health or safety risk.
If you see a listing that violates our policies, please
report it to us by clicking the “Report this Product” or “Report this User”
button from the drop-down menu in the product or the user page. When a policy
violation occurs, we will send an email, system message and push notification
to Seller to let them know that the listing has been removed from our Website.
We will also send a push notification to Buyer of said listing. You are
responsible for ensuring that your phone settings allow you to receive push
notifications.
If you have more questions, you can contact us at [email protected].